12. Cross Sell (X-Sell) Products
fmXSellForm, fmFastProductsSearch, SmartXSellOptionsDlg - Cross Sell (X-Sell) Products Section
Online store may have products related to each other. Let's say a customer wants to buy a cell phone, most likely one would like to purchase a charging device, memory card and a car kit along with it. So it would be convenient to show customer these products as well. In osCommerce and CRE Loaded Shopping carts related products are represented as Cross Sell or X-Sell products. By default product page may look like the following:
Main product shown above is Unreal Tournament. Note the section below stating "We Also Recommend:" - shows related products.
Related products provide more convenient way for store visitors to find what they would/wouldn't like to see, and what may be useful for them. It does increase sales, since customers may purchase even more than they planned before.
Requirements (Cross-Sell contribution)
X-Sell products will be available if you have X-Sell Products CRE Loaded contribution Installed. This contribution can be found here. Otherwise your X-Sell Products Page icon will be "grayed out", which denotes that the page is not available.
You can manage Cross-Sell (X-Sell) products in two Store Manager areas. First one is Product edit window, in "Products X-Sell" section. More sophisticated way to manage X-Sell products is a separate section.
Here you can see all products at once and see related products assigned to them.
When you click on Add X-Sell icon, standard Search Product form appears.
If you type a few letters of Product's name or model in "Text to Search" field, the Manager will show you a list of products that match your request.
Unless the product you're looking for is listed in the search results, please specify more rows and Click Force Refresh button.
If you doubleclick on any product in the search results, it'll be added to current product's X-Sells
You can also set the priority for each product's X-Sell. If you look at the example, you'll see that for "Unreal Tournament" product "The Wheel of Time" X-Sell product is more important than "Disciples: Sacred Lands", and will be shown first. You can edit Sort Order option, whenever you wish to change their position.
In addition to add and remove this section also have some advanced features:
- Reverse Cross Sell (X-Sell)
- This feature simplifies the task of creating related products. Say you have products B, C and D which are related to product A. Most probably (but not always) product A will be related to B, C, D products. You can just add related products for A, and then automatically set all reverse relations. Just select product A and select one of the options from the menu:
- Smart Cross Sell (X-Sell)
- This feature allows you to create related products for one or more selected products automatically, analyzing customers' orders. It goes through all orders, searching products that were purchased together (in the same order). These products will be considered as related to each other, depending on several options which you may configure:
- Max X-Sell items count - assign no more than specified number of related products to given product. In other words this tells Store Manager not to add new related products if some product already contains specified number of related products.
- Minimum orders count - consider items as related only if they appear in specified number of orders. Lets say that you have specified number "2" there - Store Manager will set products as related only if 2 or more orders contain these products.
- Start orders analysis from - orders made before this date will not be considered as an X-Sell products source.